Privacy Policy

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What you need to know...

• We will always keep your personal data safe and secure
• We will only use your data to improve your experience or to complete an order you place with us
• We will only use your data for marketing purposes with your consent
• If we no longer require your personal data we will delete it

How we use you information

Your name and contact details:

Why we collect it

• To send you your online order information
• To keep you updated on your order
• Fraud prevention

How we use it

• We use name and address information to create a postage label and may share phone numbers and emails with our couriers so they/us can send you tracking updates on your delivery
• We will send you messages via email or text to update you on the status of your order and let you know when it's on its way!
• We will send you marketing messages via email, text or through adverts on other websites if you have given us clear consent to do so. You'll be able to choose to receive The Toy Tank marketing messages.

Your payment and billing information:

Why we collect it

• To process payments and refunds
• To help us detect and prevent fraud

How we use it

• To fulfil our contract with you and make sure you get the items you’ve ordered
• To help us detect and prevent fraud

YOUR RIGHTS

You have the right to:

• Request a copy of the information held on you
• Correct the information we hold on you
• Have the information we hold on you deleted

Cookie Policy

We use cookies to improve your experience on our website and to show you personalised advertising. If you disable cookies, that will mean that your experience of using our website won’t be to its full potential, as some of the cookies help us to identify and resolve errors or display relevant content. By continuing to browse our website, you are agreeing to our use of cookies as described in this Policy. 

What are Cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or other mobile or handheld device. Cookies contain information that is transferred to your computer’s hard drive. They are used to recall when your computer or other device accessed the website. The cookies are essential to the operation of our website and enable you to shop online with us.

What information is collected?

Some cookies and equivalent technologies gather information about browsing and purchasing practices of persons who access this website via the same computer, mobile or handheld device. They gather information such as products purchased, pages viewed and the customer journey as it navigates the website. Our cookies and equivalent technologies do not store or record confidential information such as your name, address or payment information. They simply hold the ‘key’ that once you visit our site, is associated with this information. We do use encrypted information gathered from cookies to improve the experience of our customers on our website. For example cookies help us to monitor the customer journey to identify and resolve errors. Our customer service team also use cookies to assist with troubleshooting and to provide you with support as you seek to use our website and make online purchases.